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Organization: Youth Services Bureau of Ottawa - Mental Health Services - Integrated Crisis Services
Phone Numbers: 613-562-3004
Crisis: 24 hours 613-260-2360 * toll free 24 hours 1-877-377-7775 * Crisis Chat: chat.ysb.ca
Email: info@ysb.ca
Website: www.ysb.ca
Address: 2675 Queensview Dr
Ottawa, ON
K2B 8K2
Accessibility: Partially Accessible      Partially Accessible
Accessibility Notes: Main office and Mental Health hub are wheelchair accessible * The Residential Program is not accessible by wheelchair
Hours: Telephone crisis and online chat counselling Daily 24 hours * Online Crisis Chat Hours daily24 hours
Executives: Suzanne Fraser - Director of Communications
613-729-1000 * sfraser@ysb.ca
Service Description: Offers effective interventions at the time of the crisis in order to reduce or divert unnecessary access to hospital emergency rooms
  • police contact
  • Children Protection Services
  • Residential placement
  • Available to respond to a crisis 24/7 and can be accessed when other services are unavailable at the time to respond to those in need
  • Online Crisis Chat, chat.ysb.ca 24/7
  • Short-term follow-up services and assessment for families or youth who are not presently connected with services or resources
  • Services offered in both official languages (French and English)
Fees: None
Application: Call to obtain services
Eligibility - Population(s) Served: Crisis Line, Chat Support and Mobile Interventions area available for youth between the ages of 0-17 and their families * The Residential Crisis Unit is for youth aged 12-15
Languages: English ; French
Area(s) Served: Eastern Ontario

This information was last completely updated on: 1-21-2026


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