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Organization: Youth Services Bureau of Ottawa
Phone Numbers: 613-729-1000
Crisis: 24 hours (0 to 17 years and parents/guardians) 613-260-2360 * online at chat.ysb.ca * Eastern Ontario, toll-free 1-877-377-7775
Fax: 613-729-1918
Email: info@ysb.ca
Website: www.ysb.ca
Address: 2675 Queensview Dr
Ottawa, ON
K2B 8K2
Intersection: Pinecrest Rd and Queensway
Accessibility: Wheelchair Accessible      Wheelchair Accessible
Hours: Services and programs vary, see web site for details
Executives: Nina Gorka - Chief Executive Officer
ngorka@ysb.ca
Contacts: Suzanne Fraser - Director of Communications
613-277-7103 * sfraser@ysb.ca
Service Description: Dedicated to identifying and meeting the needs of high-risk, high-need young people and their families who are experiencing significant difficulties related to mental health issues * family conflict * physical, sexual and emotional abuse * poverty * employment difficulties * homelessness * substance use * gender and cross-cultural issues

Services provided across the region include: mental health services * crisis line for children, youth and families * community services * shelter and housing * employment services for youth and adults of all ages * youth justice

Community-based services offer: counselling services * crisis intervention * drop-in and health clinic for street-involved youth * individual and family intervention

Other programs include: Youth Mental Health Walk-in Clinic * 24/7 Crisis Line * Youth and Family Counselling Service * Youth Engagement Program * Downtown Services and Drop-in * Youth Health Clinic * Ethno Cultural Youth Engagement Group * Evelyn Horne Emergency Shelter and Transitional Housing for young women * Young Men's Emergency Shelter and Transitional Housing * Non-Profit Housing for Youth * Sherwood Youth Centre * William E. Hay Centre * Youth Mental Health Court Worker * Anger Management * Community Reintegration * Youth Employment Services
Fees: None
Application: Self-referrals accepted * Youth and Family Counselling: call Mental Health Reception at 613-562-3004 * Youth Justice services by referral only
Eligibility - Population(s) Served: Age varies according to program, see separate records for information
Languages: English ; French ; French - Designated Agency under the French Language Services Act
Area(s) Served: Ottawa (City of) ; Eastern Ontario

This information was last completely updated on: 1-29-2026


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